We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our training services in the United Kingdom, the United States, and the United Arab Emirates.
1. Information We Collect
We may collect the following types of information:
Personal details: name, email address, phone number, billing address.
Professional details: job title, organisation, training history.
Payment details: billing information (processed securely via third-party payment providers).
Technical information: IP address, browser type, device details, and cookies when you use our website.
Course participation data: attendance records, assessment results, feedback, and progress tracking.
2. How We Use Your Information
We process your information to:
Provide, manage, and improve our training programmes.
Communicate with you regarding courses, updates, and support.
Process payments and issue certificates.
Comply with legal, regulatory, and contractual obligations.
Analyse trends to improve our services.
(If opted in) send marketing communications — you can unsubscribe at any time.
3. Legal Basis for Processing (UK & EU GDPR)
Where GDPR applies, we rely on the following legal grounds:
Contractual necessity – to deliver the training services you sign up for.
Legal obligation – to comply with applicable laws and regulations.
Legitimate interests – to run and improve our business operations.
Consent – for marketing communications or optional data collection.
4. Data Sharing
We may share your information with:
Service providers (IT, payment processors, training platforms).
Accreditation or certification bodies (if relevant to your training).
Legal and regulatory authorities when required by law.
We do not sell your personal data to third parties.
5. International Data Transfers
As we operate in the UK, USA, and UAE, your information may be transferred and stored outside your home country. We take steps to ensure that your data is protected with appropriate safeguards, including Standard Contractual Clauseswhere required under GDPR.
6. Data Retention
We retain personal information only as long as necessary for:
Delivering services and issuing certificates.
Meeting legal, accounting, or reporting obligations.
Handling disputes or enforcing agreements.
After this period, data will be securely deleted or anonymised.
7. Your Rights
Depending on where you are located, you may have rights to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict processing of your data.
Withdraw consent where processing is based on consent.
Lodge a complaint with your local data protection authority.
(UK: ICO, USA: varies by state, UAE: UAE Data Office).
8. Security
We use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
9. Cookies
Our website may use cookies and similar technologies to improve your browsing experience. You can control cookies through your browser settings.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Rebalance Menopause
Email: [email protected]
Address: Bark Lane, West Yorkshire. LS29 0 RB United Kingdom